Heavy Truck Repair Requests: The FYX Digital Platform Offers Seamless Service

Dec 18, 2020

The COVID-19 pandemic will have a last impact on how we do business and socialize for many months and perhaps years to come. That includes the use of digital platforms. According to a recent McKinsey report[1], US consumers have accelerated their adoption of digital channels across a wide range of industries – more people than ever are shopping, banking and ordering groceries right from their smartphones. Even people who did not previously consider themselves tech-savvy are using mobile apps to schedule appointments, refill prescriptions, pay bills and talk to friends. This digital adoption is likely to last as people find using mobile apps faster and easier than the traditional phone and email channels.

That’s exactly what the FYX digital platforms for roadside assistance delivers. Users can report an incident right from the app or desktop – no need to search for the right phone number or email address. There’s no time spent waiting on hold, no back and forth trying to get to the right person, no need to follow up lost emails that may get buried in inboxes or sent to junk folders. Instead, the one-step request process connects drivers to a qualified technician within a matter of minutes. The platforms also make it easier for drivers and fleet managers to provide the exact breakdown site, track the technician’s location as they travel to the breakdown, and even make a payment once the repair is complete.

The end result is less paperwork and improved communication for fewer discrepancies – helping industry leaders manage roadside repairs more efficiently and getting them back on the road quickly and safely.

[1] “The COVID-19 recovering will be digital: A plan for the first 90 days,” McKinsey Digital, May 14, 2020, https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/the-covid-19-recovery-will-be-digital-a-plan-for-the-first-90-days

 

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