Heavy Truck Repair Requests: The FYX Digital Platform Offers Seamless Service
The COVID-19 pandemic will have a last impact on how we do business and socialize for many months and perhaps years to come. That includes the use of digital platforms. According to a recent McKinsey report, US consumers have accelerated their adoption of digital channels across a wide range of industries – more people than ever are shopping, banking and ordering groceries right from their smartphones. Even people who did not previously consider themselves tech-savvy are using mobile apps to schedule appointments, refill prescriptions, pay bills and talk to friends. This digital adoption is likely to last as people find using mobile apps faster and easier than the traditional phone and email channels.
That’s exactly what the FYX digital platforms for roadside assistance delivers. Users can report an incident right from the app or desktop – no need to search for the right phone number or email address. There’s no time spent waiting on hold, no back and forth trying to get to the right person, no need to follow up lost emails that may get buried in inboxes or sent to junk folders. Instead, the one-step request process connects drivers to a qualified technician within a matter of minutes. The platforms also make it easier for drivers and fleet managers to provide the exact breakdown site, track the technician’s location as they travel to the breakdown, and even make a payment once the repair is complete.
The end result is less paperwork and improved communication for fewer discrepancies – helping industry leaders manage roadside repairs more efficiently and getting them back on the road quickly and safely.
 “The COVID-19 recovering will be digital: A plan for the first 90 days,” McKinsey Digital, May 14, 2020, https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/the-covid-19-recovery-will-be-digital-a-plan-for-the-first-90-days
DOWNLOAD THE FYX APP TODAY!
GET STARTED WITH FYX
Keeping trucks on the road, of course – is a fleet managers biggest worry. Breakdowns do occur and when it comes to service, there are multiple outliers for good road service. The key to a strong breakdown partnership is customization and communication. Companies and...
Press Release Ken Forster CEO, FYX Fleet Roadside Assistance Princeton, N.J., January 27, 2021 -- TRAC Intermodal today announced the appointment of Kenneth Forster as Chief Executive Officer at FYX Fleet Roadside Assistance effective February 8, 2021. FYX, a TRAC...
In December we took a closer look at what colder temperatures mean for tire pressure and gave you some tips on how be sure you’re not driving on over- or under-inflated tires. There’s more, of course, to consider for winterizing your truck as you move through colder...